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Contact us

The Official Real Madrid Online Shop is operated under licence by Kitbag Limited.

This page gives details of how you can contact us - please use whichever method is most convenient.

Telephone Orders

Please feel free to call our Customer Service line, where you will be able to speak to a Customer Services representative about any query you may have. Our representatives are currently available between 8am - 8pm Monday to Friday, 9am - 4pm Saturday and Sunday except as follows: -

Christmas Eve - 8am - 5pm

Christmas Day - Closed

Boxing Day – Closed

Monday 28th December – 10am-4pm

New Year’s Eve – 8am – 3pm

New Year’s day – Closed

Bank and other Public Holidays in England 10am – 4pm

  1. Within the UK Phone 0330 222 0381
  2. Outside the UK +44 (0) 330 222 0381

Contacting Us by Telephone

Please feel free to call our Customer Service line, where you will be able to speak to a Customer Services representative about any query you may have. Our representatives are currently available between 8am - 8pm Monday to Friday, 9am - 4pm Saturday and Sunday except as follows: -

Christmas Eve - 8am - 5pm

Christmas Day - Closed

Boxing Day – Closed

Monday 28th December – 10am-4pm

New Year’s Eve – 8am – 3pm

New Year’s day – Closed

Bank and other Public Holidays in England 10am – 4pm

  1. Within the UK 0330 222 0381
  2. Outside the UK +44 (0) 330 222 0381

Contacting Us by Email

We will endeavour to reply to your e-mail within 48 hours of you writing to us. Email enquiries regarding your orders, or products to customerservices@realmadridshop.com

Contacting Us by Post

You can of course write to us at any time using the address below:

The Official Real Madrid Online Shop
c/o Kitbag Ltd
Greengate
Manchester
England
M24 1FD

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