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Contact us

The Official Real Madrid Online Shop is operated under licence by Kitbag Limited.

This page gives details of how you can contact us - please use whichever method is most convenient.

Telephone Orders

If you prefer, you can place your order by telephone.

Call us on the number below - please have your payment details ready.

The Telephone Orders line is currently available from Monday to Friday: 9am – 10pm (GMT), Saturday and Sunday: 9am - 4pm (GMT). Christmas Eve: 8 am -2 pm. New Year´s Eve: 8 am - 3pm. Christmas Day, Boxing Day and New Yer´s day, closed.

  1. Within the UK Phone 0330 222 0381
  2. Outside the UK +44 (0) 330 222 0381

Contacting Us by Telephone

Please feel free to call our Customer Service line, where you will be able to speak to a Customer Services representative about any query you may have. Our representatives are currently available between 9am - 10pm (GMT) Monday to Friday, 9am - 4pm (GMT) Saturday and Sunday.

  1. Within the UK 0330 222 0381
  2. Outside the UK +44 (0) 330 222 0381

Contacting Us by Email

We will endeavour to reply to your e-mail within 48 hours of you writing to us. Email enquiries regarding your orders, or products to customerservices@realmadridshop.com

Contacting Us by Post

You can of course write to us at any time using the address below:

The Official Real Madrid Online Shop
c/o Kitbag Ltd
Greengate
Manchester
England
M24 1FD

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